Frequently Asked Questions

Everything you need to know about your BSW BEAUTY experience

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your beauty essentials sooner.

What is your return policy?

We offer a 30-day return policy for unopened and unused products. Due to hygiene reasons, we cannot accept returns on cosmetics or hair care products that have been opened or tampered with.

Are your products cruelty-free?

At BSW BEAUTY, we prioritize ethical sourcing. A majority of our brands are certified cruelty-free. You can find specific certification icons on each individual product page.

How can I track my shipment?

Once your order is processed, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Do you offer professional discounts?

Yes, we have a dedicated program for licensed beauty professionals. Please visit our 'Pro Member' page to submit your credentials and apply for exclusive industry pricing.